Council Tax complaints and compliments

It’s always nice to get compliments, but we actually welcome complaints too! It gives us a chance to review what we’ve done and correct if it necessary.

If you are unhappy with the quality of our service, or in the way we have dealt with your council tax account or enquiry, then we want to know about it and investigate it

We will aim to respond to your complaint within 15 working days.

  • Council Tax complaints or compliments can be emailed to feedback@blackburn.gov.uk
  • Made in writing to The Corporate Complaints Team, Blackburn with Darwen Borough Council, Town Hall, King William Street, Blackburn, BB1 7DY
  • Or you can complete an online feedback form.

If you are unhappy with the initial response to your complaint, you can escalate your complaint through the corporate complaints process.

Local Government Ombudsman (LGO)

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations.

It is a free service and their job is to investigate complaints in a fair and independent way - they do not take sides.

The LGO will only look at a complaint if you have already complained to the council and feel that their response is not satisfactory and you wish to take your complaint further.

Visit the Local Government Ombudsman’s web site for more information.

Independent advice

If you have any query or concern regarding your council tax we would always encourage you to contact us add contact us link as soon as possible in order that we try and help you.

We have trained advisors able to look directly at your records and give the best possible advice to your council tax query or problem, but we do understand that you might wish to speak to an independent advice agency, especially if you have more than one problem you are trying to resolve please visit the Gov.uk website which has lots of useful information and links that may help you.

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